8 Popular Conversational AI Use Cases 2022

New project will integrate AI into real-time communication apps for the first time London South Bank University

healthcare chatbot use cases

Using an AI chatbot, they created an awesome automated sales agent that can book flights and hotels for customers based on budget and schedule. If there is an issue the chatbot can’t handle, it will quickly bring a live sales agent abroad. Plus, it will also capture the lead information of customers by giving them the ability to get instant alerts for promos and discounts via Whatsapp, Facebook messenger, or text.


Machine learning models are incredibly powerful tools for identifying trends and patterns within often complex datasets. Once trained and deployed, models can perform trend analysis and predictive tasks at a higher speed and accuracy than human counterparts. Machine learning in healthcare can therefore be used to identify and understand emerging health trends in large populations and datasets. This helps health institutions and public bodies make public health interventions at scale. Despite the fact that the development of medical chatbots is increasing, many of the largest healthcare bots only operate in one or two languages. Virtual assistants can also control smart home devices, and adjust lighting, temperature, and security systems.

Benefits of Power Virtual Agents

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Limbic is the most widely used mental health triage chatbot within the NHS and is available in 17 regions in the UK. It’s currently accessible to 9 million people around the UK, and has released over 20,000 clinical hours for IAPT services so far. Using conversational AI, the platform aligns with the conversational nature of talk therapy and engages with patients as soon as they visit the service’s website, guiding patients through the referral process.

healthcare chatbot use cases

Exploring the myths, drawbacks, and benefits of artificial intelligence for businesses leads to a deeper understanding of its capabilities and the possibilities in front of us. Even if the chatbot is able to solve simple problems for customers or schedule appointments, it’s crucial that a human agent gets in touch with the customer as soon as possible. And while chatbots are great for batting away common problems, it can go very wrong and become a liability for your business without an escalation path to a real human. Because chatbots are built to ask questions, collect answers, and automatically direct customers, window shoppers, and new customers can get a lot of value out of simply being asked what it is they’re looking for. Chatbots can also be used to automatically lead potential customers to find what they’re looking for – like related products, certain collections, etc.

Q3: What are the advantages of chatbots?

“Now book vaccination slots by simply sending ‘Book Slot’ to @MyGovIndia Corona Helpdesk on @WhatsApp, verify OTP & follow the steps. Grateful to WhatsApp & @haptik for their continued support to build this chatbot,” he tweeted. The retail landscape is undergoing a seismic shift, technology is shaping the experience we have today, We venture healthcare chatbot use cases into the intriguing realm of black sites, where just-in-time groceries and fast food meet cutting-edge technology. But for businesses looking for something more advanced, there is a new breed of chatbot out there that can perform more than triage. Initial designs and wireframes are created, after which full development will commence.

  • With it, you can quickly add developers to your team, increasing your development capacity and speeding up the development process.
  • It says its solutions are backed by solid evidence-based science and that all information shared by users is encrypted, anonymised and de-identified.
  • PSI will also look to adopt and scale health workforce-facing FHIR-enabled tools, such as OpenSRP2, which will be piloted in an SRH-HIV prevention project in eSwatini in partnership with Ona by the end of 2023.
  • While chatbots certainly are effective at each individual task they are given, chatbots built this way won’t realize their full potential.

Any business that provides a range of products and services at different price-points can use this chatbot use case to offer upsells, downsells and cross-sells, to increase their chances of getting a sale from a customer. Businesses that do not want to use a form can deploy a chatbot on their website and engage customers with rich conversations. Visitors can quickly make choices by simply selecting the option most relevant to them. A customer can simply request the chatbot connect them to a human customer support agent and, in an instant, they could be talking to an agent immediately.—no waiting around and no changing communication channels. On the customer support end, chatbots can automatically create customer support tickets for the customer requesting live support and assign that tickets to the appropriate agent. A conversational chatbot, on the other hand, is designed to understand and respond to a conversation in a natural, human-like manner.

The aim was to greatly reduce human intervention where there was currently little or no outcome to the call and also create capacity within the team to focus on delivering an excellent service to the incoming calls. In this chatbot use case, a chatbot can become a valuable assistant for teams within a company. Chatbots can be used to find answers to commonly asked questions, search a database for current https://www.metadialog.com/ product stats, or to determine answers to other queries or solutions. Other companies similar to Nordstrom that have multiple product categories and diverse audiences can also use this chatbot use case to provide an immersive, visual product demo experience. Businesses can also use chatbots like this to provide product recommendations to people looking for a holiday gift, anniversary present, etc.

It can alleviate the burden on healthcare providers and ensure that patients receive appropriate care by inquiring about their symptoms, medical history, and medications and recommending a suitable course of action. Apart from saving you the cost of live chat agents on all shifts, chatbots offer great benefits and opportunities in almost every vertical. With its adaptable nature, it offers customized and industry-specific solutions that address the unique needs of various sectors to enhance customer interactions, streamline processes, and boost efficiency. By leveraging its advanced capabilities, Habot empowers businesses across different sectors to deliver exceptional customer service, automate tasks, and drive growth in their respective industries. Machine learning in healthcare has a range of applications and uses, from streamlining administrative tasks to improving diagnosis and treatments. The healthcare sector has a huge array of current and historic data on patients, treatments, and health issues.

In the retail sector, AI-powered chatbots also give companies the ability to give clients immediate assistance with product questions, order tracking updates, or returns/exchanges. On the basis of user preferences and browsing history, chatbots powered by AI may also help with customised product suggestions. By doing this, businesses may improve the clientele’s entire purchasing experience and pleasure.

healthcare chatbot use cases

What problems can be solved by chatbot?

  • Guide a visitor to the right place on your site.
  • Identify the best product or service for their needs.
  • Gather contact information for sales and retargeting.
  • Gather data about customer interests and behaviour.
  • Qualify them as MLQ or SQL and link them up to a sales rep.






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